DVMART eShop Buyer Protection Policy
We value your right to purchase genuine and quality products through our portal https://www.dvmart.in and hence we provide a Buyer Protection Policy for all buyers.
What does this Protection Policy means:
1. DVMART Buyer Protection Policy means that if a buyer makes any purchase through DVMART following things are guaranteed :-
a) Original and Genuine Products
b) Manufacture’s or Seller’s Warranty (Where ever applicable)
c) Secured Transaction
d) Brand New Products (DVMART doesn’t showcase and sale any old/refurbished items)
e) Hassle free Return/Refund/Replacement
2. When a Buyer Is Covered under DVMART Buyer Protection Policy:-
Buyers are covered under this policy when;
- A purchase is made on DVMART portal (https://www.dvmart.in),
- When the transaction done for the purchase is done through DVMART checkout payment process such as UPI, Net Banking, Credit/Debit Card, PayPal or another approved payment method on DVMART portal,
- Buyer has made a return/refund/replacement request is submitted within the time frame of return/refund/replacement policy. For details Kindly go through Return Policy,
- A Wrong/damaged/Incomplete product has been delivered to the Buyer,
- The delivery of product is substantially delayed and Customer has requested to refund, and
- Buyer has made a purchase that is not specifically excluded from protection.
3. When a Buyer Is Not Covered under the Buyer Protection Policy: –
Buyers are not covered under this policy when;
- The refund/return request doesn’t fall under Para 2 a) to e) of DVMART Buyer Protection Policy,
- Product delivered to the buyer has been used by the buyer,
- Product delivered was correct, complete and in good condition but the product being returned is damaged or changed or incomplete,
In case of a dispute where the Seller is unable to provide a refund or a replacement of a genuine customer DVMART will actively work towards reaching a resolution and will render all efforts in the interest of customer.
For any further query related to DVMART Buyer Protection Policy kindly write us at email@example.com. We would be happy to help you.